GOT55 Privacy Policy – Member Personal Data Protection

1Personal Information We Collect

GOT55 collects personal information necessary to provide a secure, seamless, and high-quality service to all our members. The following are the categories of information we collect:

1.1 Information You Provide Directly

• Identity Information: Full name, date of birth, identification card number (MyKad) or passport, gender, and nationality.
• Contact Information: Email address, mobile number, and residential address.
• Financial Information: Bank account number, e-wallet details, and other payment method information you use for deposits and withdrawals.
• Verification Documents: Copies of identity documents, proof of address, and other KYC documents required for account verification.
• Login Information: Encrypted username and password (we do not store passwords in plain text).

1.2 Information Collected Automatically

• Technical Data: IP address, browser type, operating system, screen resolution, and device information.
• Usage Data: Pages visited, time spent on the platform, games played, betting history, and login activity.
• Location Data: Geographic location based on IP address for regulatory compliance and fraud detection purposes.
• Cookie Data: Session information, user preferences, and analytics data collected through cookies and similar technologies.

1.3 Information from Third-Party Sources

In some cases, GOT55 may receive information about you from legitimate third-party sources, including identity verification service providers, fraud prevention agencies, and regulatory authorities, solely for verification and legal compliance purposes.

2How We Use Your Information

GOT55 uses the personal information collected for the following purposes, all based on valid legal grounds under Malaysia's PDPA:

We will not use your data for any purpose other than those stated above without first obtaining your consent. If you have agreed to receive marketing communications but later wish to withdraw that consent, you may do so at any time through your account settings.

3Information Sharing and Disclosure

GOT55 takes a highly cautious approach to data sharing. We do not sell or disclose your personal information to third parties for commercial purposes. However, in the following limited circumstances, data sharing may be necessary:

3.1 Trusted Service Providers

GOT55 works with trusted third-party service providers for platform operations, including payment processors, identity verification service providers, customer support platforms, and cloud infrastructure providers. All these providers are bound by strict data confidentiality agreements and are only permitted to process your data for specified purposes.

3.2 Legal Requirements

GOT55 may be required to disclose your personal information to relevant authorities when mandated by law, court order, or regulatory agency directive. This includes investigations related to anti-money laundering (AML) and counter-terrorism financing (CFT).

3.3 Business Transfers

If GOT55 is involved in any merger, acquisition, or asset sale, member personal data may be transferred as part of the business assets. You will be notified in advance should such a change occur, and you will have the option to close your account if you do not agree.

4Data Security and Protection

Protecting your personal data is GOT55's top priority. We continuously invest in the latest security infrastructure and practices to ensure your information remains safe at all times.

• End-to-End Encryption: All communications between your device and GOT55 servers are secured with TLS 1.3 protocol and AES-256 encryption.
• Two-Factor Authentication (2FA): GOT55 offers an additional layer of security through two-factor authentication to protect your account from unauthorized access.
• 24/7 Monitoring: Our security systems operate around the clock to detect and respond to any security threats in real time.
• Regular Security Audits: The GOT55 platform undergoes penetration testing and security audits conducted by certified independent security firms.
• Role-Based Access Control: Access to members' personal data within GOT55 is restricted on a least-privilege basis — only staff who require access to perform their duties are permitted.
• Secure Data Backup: Member data is regularly backed up to separate locations and protected with encryption to ensure service continuity.

While GOT55 takes all reasonable precautions, no security system is completely impenetrable. We therefore encourage all members to play their part in keeping their accounts secure by using a strong, unique password and never sharing their login credentials with anyone.

5Cookies and Tracking Technologies

GOT55 uses cookies and similar tracking technologies to enhance the user experience, analyze platform performance, and deliver more relevant content. The following are the types of cookies we use:

5.1 Essential Cookies

These cookies are required for the basic functions of the GOT55 platform, such as login session authentication, security, and basic preference management. Without these cookies, the platform cannot function properly. This type of cookie cannot be disabled.

5.2 Performance & Analytics Cookies

We use analytics cookies to understand how members use our platform — including which pages are most frequently visited, how long members spend in each section, and where members encounter difficulties. This information helps us continuously improve the user experience.

5.3 Functional Cookies

These cookies allow the platform to remember your preferences such as your preferred language, display theme, and other settings to provide a more personalized experience.

5.4 Cookie Controls

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of the GOT55 platform. For more information on managing cookies, refer to your browser's documentation.

6Your Rights Under Malaysia's PDPA

As a GOT55 member residing in Malaysia, you have the following rights regarding your personal data under the Personal Data Protection Act 2010:

• Right to Access: You have the right to request a copy of the personal data we hold about you. This request will be processed within 21 business days.
• Right to Rectification: If any of your personal information is inaccurate or outdated, you have the right to request a correction. You may also update certain information directly through your account settings.
• Right to Withdraw Consent: You may withdraw consent for data processing for marketing purposes at any time through your account notification settings.
• Right to Object: In certain circumstances, you have the right to object to the processing of your personal data for specific purposes such as direct marketing.
• Right to Erasure: You may request the deletion of your personal data, subject to legal requirements for data retention for regulatory compliance purposes.
• Right to Lodge a Complaint: If you believe your privacy rights have been violated, you have the right to file a complaint with the Department of Personal Data Protection Malaysia.

To exercise any of the above rights, please contact our data protection team via email at [email protected]. We will verify your identity before processing any request to ensure the security of your data.

7Data Retention and Deletion Period

GOT55 retains members' personal data only for as long as necessary to fulfill the original purpose of collection or as required by applicable law.

7.1 Standard Retention Period

• Active Account Data: For the duration your account is active and for 5 years after account closure for compliance purposes.
• Financial Transaction Records: A minimum of 7 years after the transaction, in line with Malaysian legal requirements regarding financial records and AML.
• KYC Documents: A minimum of 5 years after account closure or after the business relationship ends.
• Communication Logs: 2 years for customer support logs; 5 years for communications related to complaints or legal action.
• Analytics Data: Anonymised after 24 months and no longer attributable to any specific individual.

7.2 Data Deletion

Once the retention period expires, your personal data will be securely deleted or anonymised using methods that ensure the data cannot be recovered or re-associated with you.

8Children's Privacy

The GOT55 platform is strictly for individuals who are aged 18 years and above. We do not knowingly collect or process personal data of individuals under the age of 18. Our registration process includes age verification steps designed to identify and prevent sign-ups by underage individuals.

If we become aware that we have collected personal data from someone under the age of 18 without appropriate parental or guardian consent verification, we will take immediate steps to delete the relevant information and close the account in question.

If you are a parent or guardian and believe your child who is underage has registered a GOT55 account, please contact our support team immediately at [email protected] and we will address this with the highest priority.

9Links to Third-Party Platforms

The GOT55 platform may contain links to third-party websites or services such as game providers, payment platforms, or other informational content. The GOT55 Privacy Policy applies only to our own platform and does not cover the privacy practices of any third party.

GOT55 is not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of each website you visit separately before providing any personal information to them.

All game providers and payment providers partnering with GOT55 have undergone a thorough vetting process and comply with high data security standards. However, GOT55 cannot control changes to third-party privacy policies after the vetting process has been completed.

10Changes to This Privacy Policy

GOT55 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology used, legal requirements, or other operational reasons. When we make material changes, we will:

• Displaying a new "Updated" date at the top of this Privacy Policy.
• Sending a notification to your registered email address at least 7 days before the changes take effect.
• Displaying a clear notice on the GOT55 platform during the transition period.

Your continued use of the GOT55 platform after the effective date of any Privacy Policy changes constitutes your acceptance of the updated terms. If you do not agree with the changes, you have the right to close your account before they take effect.

We encourage you to review this page periodically to stay informed about how we protect your personal information.

11Contact Us Regarding Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how GOT55 processes your personal data, please do not hesitate to contact us:

We are committed to responding to all privacy-related inquiries within 3 business days. For more urgent matters relating to account security, our live chat support team is available to assist you at any time.